News From the Vault
December 10, 2020

It is well known that ATMs are subject to many different types of attacks, from skimming or tampering, to robbery. In the last few months, the U.S. has seen a spike in a new type of assault on ATMs, labeled “Hook and Chain” attacks. In this style of attack, criminals are attaching chains or cables to the ATM, hooking those chains to a vehicle and attempting to physically pull off the door of the safe of the ATM. Drive-up island ATMs have been particularly vulnerable in such incidents, as well as standalone ATMs at remote locations such as a gas station or a business after hours. To mitigate risk, your bank should refer to the following tips to protect ATMs.

August 19, 2020

The home equity line of credit (HELOC) has become an increasing target for fraud. Given their infrequent transaction activity, as well as the higher dollar amount available for withdrawal, HELOC accounts have had a significant increase in fraudulent activity over the past few months. It’s crucial for banks to implement the same internal controls for HELOC accounts as they have for other accounts.

July 16, 2020

Economic risks and exposures associated with mortgage portfolios have become more complex; so has protecting banks from losses. As a response to this, OneBeacon Financial Services has created a new policy to account for different types of losses that could impair mortgages, as well as certain exposures from originating and servicing loans.

June 30, 2020

These days more people are working remotely than ever before and many tasks previously done in person are happening online - including banking. Unfortunately, fraudsters are aggressively taking advantage of potential vulnerabilities that arise from this increased online activity.

June 16, 2020

We’ve settled into a new normal. Because of the coronavirus, the country has been put on hold, closing restaurants and many retail stores and malls, implementing social distancing when out and strongly encouraging people to stay home. This means most workers have opened up their home offices, changing daily routines and structure, including how we work.

January 3, 2020

Water is quiet, slow, steady and can occur for a long period of time before you even know it’s happening. Because of this, it is also expensive to repair. Carpets, walls, ceilings, electrical and often the contents of the room will need to be replaced after a water loss.

August 28, 2019

Vacations provide several benefits to both employees and employers. Employees come back from vacation refocused on the tasks at hand, while the employer benefits by having motivated and refreshed employees. Vacations are necessary for all parties involved.

March 21, 2019

As the use and sophistication of technology increases, it would stand to reason that it would be more difficult for fraudsters to gain access to bank accounts via ATMs. Unfortunately, crooks seem to be equally sophisticated, and quickly outwit many safeguards soon after they are put in place. Here are some highlights and examples of ATM frauds that are unfolding across the country.

January 3, 2019

Banks do an excellent job keeping their customers safe while on the bank’s premises. However, there has been a significant uptick in robberies of bank customers taking place after they leave the safety of the bank’s parking lot. Although you can’t control what happens beyond the premises of the bank, there are some safety tips to share with your customers to help keep them safe.

August 30, 2018

There’s no question that you face insurance risks that can’t often be seen. Cyber breaches, ransomware and employee dishonesty remain top concerns. However, some of the biggest, and often most avoidable, safety and security risks can be in plain sight. This article highlights the most frequent areas of concern that are discovered during a bank’s insurance risk management review. In addition, it addresses some of the maintenance and corrections that can be completed to help prevent accidents from occurring.