The Real Drivers Behind Construction Claims

Lucas Hockenberry sat down with Risk & Insurance while at RISKWORLD 2026 to discuss the trends shaping today's Inland Marine landscape.

As claims environments grow more complex with higher volumes and rising expectations around speed and accuracy, organizations are under increasing pressure to deliver consistent outcomes at scale. So how can a specialty insurer adopt new technology in a way that preserves expertise and improves service for brokers and customers alike?

At Intact Insurance Specialty Solutions, we believe technology should enhance decision-making, not replace it.

In today’s construction market, rising costs, climate uncertainty, regulatory shifts, and increasingly complex project requirements are putting unprecedented pressure on Builders Risk programs. Traditional single‑carrier solutions can struggle to keep pace—especially as project values continue to climb. That’s where quota share becomes a strategic advantage.

Cargo theft is no longer a crime of opportunity. It is a technology‑enabled, coordinated, end‑to‑end operation.

In a new Supply & Demand Chain Executive article, Tony Falcone, President, Inland Marine, and Travis Ochowicz, National Cargo Director, Ocean Marine, examine how organized theft networks exploit predictable processes across international shipping, domestic transit, and short‑term storage.

At Intact Specialty, we value the opportunity to fulfill our promise to help people prosper in good times and be resilient when facing challenges.

That's why we built our claims team to take on any task.