Delivering a better claims experience
When claims become complex, experience matters. We combine specialized expertise, integrated collaboration, and purpose-built technology to help brokers and insureds navigate claims with confidence—and achieve stronger outcomes at every stage of the process.
The in-house difference
Complex claims require more than experience—they require specialists. Our large-loss teams include seasoned professionals with deep expertise in litigation, medical review, financial analysis, and claim resolution. More than half of our large-loss handlers hold advanced degrees, including J.D.s and M.B.A.s, helping clients navigate challenging situations with confidence.
Claims, underwriting, and risk control work as one team throughout the policy lifecycle, creating a more seamless experience for brokers and insureds. From onboarding and site visits to claim reviews and ongoing communication, our approach is built around relationships and responsiveness.
Claims by the numbers
Claims handled by in-house experts
Brokers valuing our claims expertise*
Reduction in bodily injury claim duration
Large-loss handlers with advanced degrees
Technology that supports human expertise
We use technology to make claims handling faster, smarter, and easier—not less personal. Digital intake tools, automation, and enhanced communication capabilities reduce administrative work so claim professionals can focus on what matters most: strategy, empathy, and customer outcomes.
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*Source: Intact Insurance Specialty Solutions Voice of the Broker Survey
Intact Insurance Specialty Solutions is the marketing brand for the insurance company subsidiaries of Intact Insurance Group USA LLC. Coverages may be underwritten by one of the following insurance companies: Atlantic Specialty Insurance Company, a New York insurer; Homeland Insurance Company of New York, a New York insurer; Homeland Insurance Company of Delaware, a Delaware insurer; OBI America Insurance Company, a Pennsylvania insurer; or OBI National Insurance Company, a Pennsylvania insurer. Each of these insurers maintains its principal place of business at 605 Highway 169 N, Plymouth, MN 55441. This material is intended as a general description of certain types of insurance coverages and services. Coverages and availability vary by state; exclusions and deductibles may apply. Please refer to your insurance policy or consult with your independent insurance advisor for information about coverages, terms and conditions. Some coverage may be written by a surplus lines insurer through a licensed surplus lines broker. Surplus lines insurers do not generally participate in state guaranty funds and insureds are therefore not protected by such funds.
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