When a large telecommunications company faced mounting losses to their fleet, its future insurability was in question. With claim frequency rising and severity spiking, it was at risk of becoming uninsurable and potentially losing access to the coverage its operations depended on.

Instead of non-renewing the client, our Risk Control team stepped in with a focused plan.

The result? The situation stabilized, losses declined, and the client remained in our portfolio, stronger than before.

Here’s how it happened:

We collaborated with key decision-makers from the client’s leadership team to identify the underlying root cause of their loss activity. Following the assessment, we worked with the client to develop a structured service plan to strengthen their fleet management practices. This included the development of standardized operating procedures for driver behavior monitoring and accident investigation, all supported by consistent follow-up and ongoing risk control engagement.

This wasn’t a quick fix. It was a strategic, hands-on effort that delivered a measurable impact. And it’s exactly the kind of partnership brokers can count on to help retain and strengthen challenging clients.

Our Risk Control team is made up of deeply experienced professionals, many with educational qualifications and/or prior experience in the specialized risks they manage. That industry knowledge gives them credibility and fluency with customers, especially in complex or technical areas. It also allows them to spot red flags early and offer practical solutions that align with business operations.

But expertise alone isn’t enough. What makes us effective is our ability to prioritize what matters. Rather than delivering a laundry list of issues, we zero in on specific exposures that, if addressed, can reduce claims and improve outcomes. We strike a practical balance between risk theory and real-world business constraints, helping our insured customers take the right steps without overwhelming them.

And just as important: we engage, rather than investigate. Clients don’t see Risk Control as inspectors. They see our team as advisors, partners who show up, stay involved, and help them improve.

The team’s evolution reflects that mindset. What began as siloed specialty units — supporting tech, inland marine, entertainment, and more — is now a nationally scaled, cross-trained team.

By developing common frameworks across specialties, the team can flex to meet regional demands without losing expertise. A consultant trained in multiple segments can support an account with overlapping exposures, making the team more efficient and impactful for brokers.  However, our team continues to maintain a level of specialization either with specific lines of coverages or business units.

We also collaborate globally with our IFC teams in Canada and the UK to share insight on everything from cyber and wildfire to lithium-ion battery safety and combustible dust exposures. This cross-border knowledge sharing brings new tools, case studies, and real-world learnings into every visit.

At the end of the day, the Risk Control team works to support you. Their goal is to help you retain tough accounts, strengthen renewal packages, and offer ongoing value to your clients. 

Here’s what their involvement means for you:

• Helping insureds make real operational improvements that reduce future claims
• Strengthening renewal cases with evidence-based risk insights
• Offering true value throughout the year, not just at the point of quote

“Our goal is simple,” said Craig Collins, Head, Portfolio Quality Assessments and Risk Control, U.S. “Get out there. Be seen. Build trust. And deliver the kind of service that makes brokers want to work with us again and again.”

See how we support your toughest accounts - Explore our Risk Control Services.