Intact Insurance Specialty Solutions

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SMS Terms & Conditions

These SMS Terms and Conditions (“SMS Terms”) apply to any use of SMS messaging as part of the Intact Insurance USA SMS Program which provides notifications and verification codes to Intact customers, including confirmations of claims submissions and on-demand unique verification codes sent via text message to a customer’s mobile phone for online users (the “Service”).

When you opt-in to receive SMS as part of the Service, we will send you an SMS message to confirm your signup and/or a unique verification code. Messages received as part of the Service may include information from your insurance carrier, broker, or agent relating to your insurance claims.

You can cancel the SMS service at any time. Just text "STOP" to the short code. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

If you are experiencing issues with the messaging program you can reply with the keyword “HELP” for more assistance, or you can get help directly at esupport@intactinsurance.com or +1 877-248-9500. After you send the SMS message "HELP" to us, we will respond with instructions on how to use our service as well as how to unsubscribe.

Carriers are not liable for delayed or undelivered messages. Intact Insurance USA SMS Program is available on all major US carriers.

Message and data rates may apply for any messages sent to you from us and to us from you. The frequency of messages you will receive will depend on the number of pending claims and interactions you have with the Service. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. For all questions about the services provided by this short code, you can send an email to esupport@intactinsurance.com.

If you have any questions regarding privacy, please read our privacy policy: Intact Customer Privacy Policy.

Intact Insurance Specialty Solutions is the marketing brand for the insurance company subsidiaries of Intact Insurance Group USA LLC. Coverages may be underwritten by one of the following insurance companies: Atlantic Specialty Insurance Company, a New York insurer; Homeland Insurance Company of New York, a New York insurer; Homeland Insurance Company of Delaware, a Delaware insurer; OBI America Insurance Company, a Pennsylvania insurer; OBI National Insurance Company, a Pennsylvania insurer; or The Guarantee Company of North America USA, a Michigan insurer. Each of these insurers maintains its principal place of business at 605 Highway 169 N, Plymouth, MN 55441, except The Guarantee Company of North America USA, which is located at One Towne Square, Southfield, MI 48076. This material is intended as a general description of certain types of insurance coverages and services. Coverages and availability vary by state; exclusions and deductibles may apply. Please refer to your insurance policy or consult with your independent insurance advisor for information about coverages, terms and conditions. Some coverage may be written by a surplus lines insurer through a licensed surplus lines broker. Surplus lines insurers do not generally participate in state guaranty funds and insureds are therefore not protected by such funds.