Premium payments made easy
We offer several options…
Choose how you prefer to pay
By phone

8am-5pm ET Monday-Friday

By mail
Intact Insurance Specialty Solutions
Box 371871
Pittsburgh, PA 15250-7877

Send your check, along with the remittance stub. If you don't have the remittance stub, please write your policy number on your check.


Payments may be made online through our customer portal after registration.

Exceptions are noted below.*

Automatic Bill Payments

Sign up for our electronic funds transfer program

Exceptions are noted below.*

*Exceptions to online payments and EFT program include: Accident & Health policies; Entertainment TULIP policies.

Billing FAQs

The following are answers to frequently asked questions about bill payment options and programs for Intact Insurance customers. Contact your local Intact Insurance agent or broker for specific questions about your policy.

To change your billing address, simply contact your Intact Insurance agent or broker and request a change.

It is very important that you pay at least the MINIMUM DUE shown on your bill. You may pay more than this amount, but paying less may result in your policy's cancellation for nonpayment. If you want to pay your policy in full, please pay the amount shown as NEW BALANCE/payment in full total on your bill.

The balance on your statement reflects your account status as of the bill’s production date. This includes any payments, credits or policy changes since your last premium statement. Any transactions posted after the billing date will appear on your next statement. To obtain your current balance call 877.624.7775 between 8 a.m. and 5 p.m. ET Monday - Friday to speak with an Intact Insurance customer service representative.

The DUE DATE appears at the top (and bottom) of your bill, and is the date your payment is due to Intact Insurance. Remember to allow seven days for mailing and payment processing.

For questions about your bill, call Intact's Customer Service team at 1-877-624-7775 between 8 a.m. and 5 p.m. ET Monday - Friday. If you have any questions regarding your policy or coverages, please contact your Intact Insurance agent or broker.